Shipping policy

Shipping Policy

Order processing
Orders are prepared for shipment after payment is confirmed. Processing and delivery estimates shown at checkout or in your order confirmation are estimates and may vary during holidays, product launches, or other high-volume periods.

Shipping destinations, methods, and rates
Available shipping destinations, delivery methods, and charges are displayed at checkout based on your delivery address and the items in your order. If no shipping option is available for an address, we are unable to complete delivery to that destination at this time.

Tracking
When tracking is available, we will send tracking information to the email address provided with the order. Tracking updates are supplied by the carrier and may take time to appear.

Address changes
Please review your shipping address before placing an order. If you need to request a change, contact jusartbrand@gmail.com as soon as possible. We cannot guarantee changes after an order has entered fulfillment.

Delays, missing parcels, and damaged deliveries
Carrier delays, customs processing, weather, and other events outside our control may affect delivery. If your parcel appears delayed, lost, damaged, or delivered incorrectly, contact jusartbrand@gmail.com with your order number so we can review the available options.

Duties and taxes
International orders may be subject to import duties, taxes, or fees imposed by the destination country. Unless expressly stated at checkout, these charges are the customer’s responsibility.

Questions
For shipping questions, contact jusartbrand@gmail.com.